Technology
IT Helpdesk Staff
Commencis, Full Time, Hybrid
We are currently seekinga highly skilled IT Helpdesk Staff to join our team.
This position requires the ability to take incoming trouble calls, using Commencis ticket system, troubleshoot the problem and provide resolution in a timely manner. Know-how MS applications and imaging/ghosting procedures.
If you are curious by nature, adaptive, collaborative, and always one step ahead, then join us and be a Commencer!
Responsibilities
- Work independently to research and resolve complex technical issues; clearly communicate technical solutions and provide individual end user training as needed.
- Effectively provide support over the phone, in person and online.
- Capturing and documenting the details of technical issues, as well as the troubleshooting steps taken; the Helpdesk Ticketing system will be used to track, and route problems and request.
- Must understand escalation procedures.
- Be able to analyze, log, track and resolve software/hardware matters pertaining to network connectivity issues, printer, and other software applications.
- Be familiar with Windows, OS X, iOS, Android, MS-Office and know imaging, ghosting and backup procedures. Providing support for email clients: Outlook on Windows and Outlook on Mac.
- Generate, track and close trouble support tickets for all IT related issues in a timely manner.
- Smartphone (iOS/ Android) Exchange Mail configurations/troubleshooting as needed.
- Video Conferencing equipment setup/troubleshooting.
- Inventory management – restocking, imaging, asset tagging.
Qualifications:
- Experience with Handheld devices
- Familiarity with remote support tools.
- Natural problem solver
- Experience in troubleshooting, installingand connecting equipment and software.
- Keep up-to-date with technology changes.
- Eager to learn new technologiesandan ability to learn them fast.
- Proactive and able to work autonomously as well as part of a team.
- Must be able to sit for prolonged periods of time in front of a computer.
- Must be able to perform physical activities, such as but not limited to; lifting heavy equipment (up to 30kg), bending, standing, climbing, or walking.
- Position requires the candidate to be able to work beyond the normal workday to support any computer issues that may arise.
Why Commencis?
We want people to thrive at Commencis. Here’s what Commencers like about working here:
Competitive Compensation & Benefits: We offer a competitive salary, private health insurance, pension and retirement plans through a company-backed pension system, meal card, commute compensation, work-from home support and paid birthday off.
Happier Weekdays: We offer flexible working hours including remote working option. Online events, guest speakers, refreshments in the office, meeting-light culture, and many more to enjoy the weekdays.
Never Stop Learning: We support learning and development programs for almost anything. Additionally, we provide access to leading online e-learning platforms like Udemy and various libraries.
Community & Socials: We are a tight-knit community that loves gathering. Our social activities include happy hours, workshops, new year party, breakfast & lunch get-togethers, movie nights, and our Summer Festival.
Open Culture: We maintain a flat organizational structure with a culture of direct and open communication. We value Commencers’ voices and address any suggestions and questions you may have.
About Commencis
Join us in paving the way for a thriving digital society!
Commencis has more than two decades of expertise in the world of experience design, software engineering and cloud technologies. Our products and solutions are used by leading brands in financial services, insurance, airlines and retail in more than 20 countries.
We help our clients around the globe to commence their next evolution and pave the way for a thriving digital society. We love discovering what’s next. We value collaboration, curiosity, and an open mindset at work.
If you share the same passion with our fellow Commencers, then let us unleash your world-class potential!
We will process your personal data as part of our recruitment procedures. To find out more, please consult our Candidate Privacy Notices.