MAPFRE, one of the leading insurance providers in the world, aimed to go beyond the traditional insurance experience by offering a unique digital experience to its customers.
As customers value more for user-friendly service experience consistent across touchpoints, insurance companies are searching for new ways to create unique and seamless experiences.
To stay ahead in the industry, MAPFRE partnered with Commencis to move MAPFRE’s traditional services to digital channels with an innovative and human-centered design approach – and created MAPFREGO.
Commencis worked with MAPFRE providing various services, ranging from concept and logo design to design and development of the digital customer portal. Using the newest web technologies, our designers, business analysts and developers delivered a competitive user experience.
Digital Gateway for MAPFRE users
Offering services to insured clients and non-customers, MAPFREGO provides information about the company, its insurance products and solutions in addition to information about the network of distributors and professionals. Using Facebook login, the platform provides easy access to users, enabling snapshot view to their account information as well as customized offers.
Our Work
01
BrandIdentity
02
UX & UIDesign
03
ProductDevelopment
04
QualityAssurance
Policies, Coverages, Reimbursement – All in One Place
MAPFREGO platform aims to simplify users’ life by providing all necessary information through its digital channels and reduce the call center traffic via redirecting customers to online channels.
With an easy-to-use interface, MAPFEGO offers customers a frictionless user experience that helps them find the information across any device, via a responsive web site:
I Easy access to view policy details including coverage, total and remaining limit balances, and all transactions
I Manage claims – open first notification of loss, upload documents for reimbursement, track claim status
I View contracted intuitions, 24-hour pharmacies, partner repair shops
I Manage customer information and documents
