TRAVEL
Your Digital
Flight is Ready for
Takeoff
Pegasus serves over 30 million digital users annually on its way to becoming your digital airline. Partnering with Commencis, the company is transforming its web and mobile channels to offer a seamless user experience. Pegasus, an early adopter of mobile-first approaches, is working tirelessly to elevate its digital prowess.
In collaboration with Commencis, Pegasus Airlines aims to offer a complete pre- and post-travel user experience. Notable features of this digital transformation include budget-based flight searches, innovative seating arrangements, and the ability to transport special equipment.
Throughout a user’s journey, Pegasus provides timely updates using its website and mobile apps. This streamlines the process and improves transaction ease, enhancing the overall travel experience.
5
Awards
70M+
Digital Users
500K+
Average Daily Users
1 min.
Max. ticket purchase time
Challenge
Pegasus’ core strategy focuses on pioneering digital projects and delivering a fast and efficient user experience. Pegasus consistently focuses on what matters most to travelers. This focus is precisely why Pegasus has joined forces with Commencis to provide personalized, smooth, and simplified experiences. The aim is for users to fully leverage the Pegasus app and web channels, not just as a flight booking tool but as an all-encompassing travel planning resource.
Our Work
Strategy
Design
Development
Testing
Research
Key functionalities
Redesigned Homepage
Pegasus’ reimagined mobile application homepage offers an improved user experience. Users can now effortlessly search for flights, access preferred services, and reach the in-app playground. Essential sections such as the homepage, my flights’ area, check-in, and promotional campaigns are easily accessible via bottom tabs. These enhancements streamline your journey, making it both comfortable and enjoyable.
Redesigned Homepage
Pegasus’ reimagined mobile application homepage offers an improved user experience. Users can now effortlessly search for flights, access preferred services, and reach the in-app playground. Essential sections such as the homepage, my flights’ area, check-in, and promotional campaigns are easily accessible via bottom tabs. These enhancements streamline your journey, making it both comfortable and enjoyable.
Redesigned
Seating Architecture
Pegasus enhances travel experiences with its reimagined seat selection feature, allowing greater personalization. The expanded categories give passengers the flexibility to choose their seats based on specific preferences, including comfort, legroom, seat width, and priority disembarkation. Pegasus’ intuitive new interface makes it easy to find their ideal seat, paving the way for a more comfortable journey.
Special Equipment
Pegasus, with its restructured luggage selection interface, simplifies transporting special items such as sports and music equipment. By catering to the unique needs of its users, both digitally and during their travels, Pegasus focuses on enriching the end-to-end user journey with specialized equipment options.
Flight Search
by Budget
For those who are uncertain, our wide range of options and recommendations make travel planning easier and more enjoyable. Answering the ever-present question, “Where Should I Go?”, users can sift through travel types in line with their budget and individual preferences. In response, the most suitable travel routes are presented, ensuring a personalized selection aligned with the user’s distinct requirements.
Pre-Flight
Checklist Feature
The addition of a pre-flight checklist feature to the mobile application provides users with a crucial digital tool to ensure they are flight ready. This feature allows users to effortlessly review all the necessary pre-flight tasks and complete their preparations without overlooking any details. This enhancement fosters a more structured travel experience, helping users remember everything they need prior to their flight for a smooth journey.
Offline Mode
In the Pegasus mobile application, offline mode ensures seamless travel experiences, even without internet access. In addition to storing boarding passes within the app, users can access the Pegasus Cafe menu onboard the aircraft. This advancement not only enhances the user experience but also promotes eco-friendly practices by minimizing paper waste.
Key Results
Pegasus’ improved user experience has extended the digital journey from ticket purchase to the planning stage. Users can now purchase flight tickets in one minute thanks to the improved user experience. The new features take into account users’ expectations, interests, and budgets when planning their travel.
This partnership highlights Pegasus’ commitment to excellence and innovation in enhancing the overall user experience. This means that users can enjoy a seamless, expedited, and improved experience from beginning to end, not only during the ticket purchase process but also during the travel decision stage.
Additionally, Pegasus continues to prove its success by receiving awards every year through its collaborations with Commencis. This ongoing recognition underscores the airline’s dedication to delivering outstanding service and staying at the forefront of industry innovation.
